Refund Policy

Last updated: 6 July 2026

Full refund cases

• Indexing fails for your event and we cannot resolve it within 24 hours of you contacting us.
• You were charged but no event was created (for example, a payment glitch).

How to request

Email facely.shop.support@gmail.com with the email you used at checkout and your event name. Approved refunds are issued to the original payment method via Razorpay within 5–7 business days.

Not refundable

• Events that indexed successfully and were available to guests.
• Requests made after the event's 60-day window has ended.

Something feel unfair? Write to us anyway — we'd rather keep a photographer than keep ₹999.